In the ever-evolving landscape of customer experience, we are at the cusp of a pivotal moment—one that rivals the impact of the internet, mobile, and the cloud combined. At the heart of this transformative wave is Generative AI, swiftly becoming accessible to all, heralding an era where every company can embrace the power of AI. The inevitability is clear: businesses must gear up for an AI-driven customer-centric future.

Uniphore invites you to an exclusive event focused on redefining customer experiences through the lens of AI innovation. Join us as we unravel the potential of Generative AI, transforming it into a cornerstone for enhancing customer interactions. It's not just about integrating AI into operations; it's about reshaping the entire customer journey.

For 15 years, Uniphore has been building for this inflection point. Born from AI, we are now one of the largest B2B AI companies, proven and built-for-scale for enterprise customers. Today, we support 13 industry verticals, 1,500 customers and end clients and the largest global deployments. Since 2008, we’ve grown from a conversational AI leader in the contact center space into something so much more: the definitive AI authority, trusted by enterprise leaders and sought out by Fortune CEOs for our AI expertise.

THE FUTURE UNIPHORE IMAGINES IS ONE WHERE Al CREATES EXPERIENCES AND PROCESSES THAT ARE MORE HUMAN, NOT LESS.

WHY ATTEND

PERSONALIZATION AT SCALE

AI enables businesses to deliver personalized experiences at scale by analyzing vast amounts of customer data. By leveraging AI-driven insights, businesses can tailor their products and services to meet the unique needs of each customer, thereby enhancing satisfaction and driving sales.

ETHICAL AI PRACTICES

Ensuring that AI systems adhere to ethical guidelines is crucial for building trust with customers. Transparency, fairness, and accountability should be core principles in the development and deployment of AI-powered solutions.

AUGMENTED CUSTOMER SERVICE

AI can augment human customer service agents by handling routine inquiries, thus freeing up agents to focus on more complex issues that require human intervention. This not only improves efficiency but also allows for more personalized interactions when human touch is needed.

CONTINUOUS IMPROVEMENT

AI systems should be continuously monitored and improved based on customer feedback and evolving needs. This iterative approach ensures that AI remains aligned with customer expectations and delivers ongoing delight.

EMPATHY-DRIVEN AI

AI should be designed to understand and respond to human emotions, preferences, and needs. By incorporating empathy into AI algorithms, businesses can create more meaningful interactions with customers, leading to higher satisfaction and loyalty.

Speakers

Alex Koshy

VP Sales, Asia

Uniphore

Deepak Mongia

Sr.Director

Uniphore

JOB TITLES
  • Chief Customer Experience officer
  • VP / Director / Head Customer Experience
  • VP / Director / Head / Country Manager - Contact Center
  • VP / Director / Head - Digital Transformation
INDUSTRIES
  • BPO
  • Shared Service
  • Contact Centre

AGENDA

  • Registration

  • Welcome Coffee

  • Welcome Address – By Phoenix Business Intelligence

  • Opening Keynote – The Future of AI is Human by Alex Koshy, VP Sales – Asia, Uniphore

  • Fire Side Chat with Deepak Mongia – Sr. Director, Uniphore

  • Q & A

  • Executive Lunch

Register your interest

RSVP TO

Mohamed Sarfaraz

[email protected] +91 7259298786

FOR DELEGATE

Shabnam Shanaz

[email protected]