Card image

The Future of

Marketing & Customer Experience

in the Age of Gen AI

EXECTIVE BOARDROOM + GOLF

  • 19 July 2024
    9:30 AM – 14:30 PM
  • JW Marriott,
    Prestige Golfshire
Register Now

About the event

Join us for an exclusive Executive Boardroom Program tailored for CMOs and CX leaders navigating the profound impact of Generative AI. Secure your place to gain the actionable intelligence needed to lead your marketing and CX teams into the future.

After our super-charged discussions and brainstorming around the table, it's time to swap your insights for irons! We're wrapping up with a strategic golf game, giving you the perfect chance to hit the links, enjoy some friendly competition, and forge killer connections with fellow industry trailblazers.

Marketing Round Table

How Gen AI is reshaping brand communication & campaign strategy

How can CMOs prepare for crisis moments when narratives can shift in minutes?

What should modern marketing teams really be measuring in the age of Gen AI?

CX Round Table

How can we balance Human Touch & AI in Customer Experience?

What Does a 360° View of the Customer Actually Look Like — and Who Owns It?

When a CX Issue Becomes a Brand Crisis, What Happens in the First 30 Minutes?

AGENDA

  • Registration & Welcome Coffee

  • Welcome address

    Mohamed Sarfaraz
    Founder – Phoenix Business Intelligence

  • The Future of Marketing & Customer Experience in the Age of Gen AI

    Vishal Agarwal
    CEO & Co- Founder, Locobuzz

    Arti Saxena
    Chief Growth Officer, Locobuzz

  • Round Table Discussion

  • Question and Answer Session

  • Break out for Game of Golf

  • Networking Lunch

About Locobuzz

Locobuzz is a unified customer experience management platform that empowers brands to connect meaningfully with their customers across digital touchpoints. By integrating advanced AI, machine learning, and real-time analytics, Locobuzz transforms raw data into powerful customer insights—enabling brands to deliver personalized, proactive, and consistent experiences at scale.

Founded in 2015, Locobuzz has rapidly grown into a global force in the realm of digital customer engagement. Today, it proudly serves over 350 global brands, including several Fortune 500 companies, across industries such as BFSI, automotive, telecommunications, hospitality, retail, and e-commerce—helping them thrive in the age of digital transformation.

AI at the Core:
At the heart of Locobuzz lies an ever-evolving AI engine that fuels its robust capabilities—ranging from intelligent social listening and sentiment analysis to predictive customer care, conversational AI, and brand reputation management. The platform’s AI doesn’t just automate tasks; it augments decision-making, identifies emerging trends, and empowers brands to act with agility and confidence.

Customer-Centric Innovation:
Locobuzz believes that great CX is built when technology, empathy, and strategy intersect. Every feature and innovation is designed to enable brands to be more responsive, more human, and more aligned with their customers’ expectations.

Key Offerings:

  • Social Listening & Analytics: Real-time insights into customer sentiments and market trends
  • AI-Powered Helpdesk: Omnichannel customer service with intelligent automation
  • Reputation Management: Protect and elevate your brand’s digital perception
  • CRM & Ticketing Integration: Seamless workflows to close the loop on every customer interaction
  • CX Intelligence: Dashboards and analytics that turn engagement into growth

ABOUT THE LOCATION

  • JW Marriott,
    Prestige Golfshire

Nandi Hills Road Karahalli Post, Kundana Hobli, Taluk, Devanahalli, Bengaluru, Karnataka 562164 Phone: 080 4505 9999

*Please note: Attendees may bring family members, with all related expenses to be covered by the attendee.

BOARDROOM LEADERS

Vishal Agrawal

CEO & Co-Founder, Locobuzz

Vishal Agrawal is the CEO and Co-Founder of Locobuzz, a customer experience platform used by over 350 global brands, including several Fortune 500 companies. He has more than 20 years of experience in building and scaling digital products and enterprise tech solutions.

With over two decades of expertise spanning technology, digital transformation, and enterprise strategy, Vishal has been at the forefront of revolutionizing how brands engage with customers in the digital era.

Arti Saxena

Chief Growth Officer, Locobuzz

Arti brings almost two decades of experience driving growth strategies and building high-performance teams in the technology sector.

As CGO, Arti leads Locobuzz's global growth strategy, leveraging her expertise to drive business development efforts, forge strategic partnerships, and amplify customer acquisition. Her business background, keen understanding of market dynamics and passion for innovation make her a valuable addition to the Locobuzz team.              

RSVP TO ATTEND THE EVENT