Boasting a population of 250+ million, the fourth-largest in the world, and a disproportionately large middle-class as well as young people, Indonesia remains a market of immense potential for the retail and tourism sectors.

The Indonesian retail and tourism companies are fast adopting emerging technologies like conversational AI and generative AI as part of their digital transformation strategy. AI-powered virtual assistants are transforming the industry by enabling increasing consumer personalization, customisation, shorter wait times, and seamless human-like interactions. Through self-service and automation they can drastically reduce customer support calls, increase agent productivity and improve job satisfaction. By embracing generative AI and conversational AI, these businesses can not only experience rapid growth and expansion, but also greatly enhance the customer journey and drive consistent RoI.

But what’s the current state of adoption of these cutting-edge AI technologies within the retail and tourism sectors? Join our stimulating conversation where CX innovators and leaders from the industry deliberate on why adopting AI technologies is imperative for sustainable success.

In this roundtable, strike a conversation with
industry peers on following topics.

What are the challenges the Indonesian Retail & Travel industries are facing? What approaches are you contemplating to deal with these problems?

How does intelligent automation impact the experience of both customers and agents? In comparison to conventional commerce designs, what benefits and drawbacks does it offer?

What specific applications or use cases can benefit from the adoption of generative AI and conversational AI, and how can they help to transform the industry?

Board Room Leaders

Nikhil (Nik) Sharma

Vice President (SEA & ANZ)

Nikhil has been leading businesses in the APAC market for over a decade. He is currently representing as Vice President SEA & ANZ and responsible for driving the brand awareness and business in the region. Prior to, his leadership has been instrumental for the growth of brands in the CCaaS and CPaaS space in the enterprise segment across APAC.

Neil Barman

GM & Business Head (APAC & ME)

Neil has 2 decades of experience in Saas and direct-to-customer sales and marketing processes. With business leadership experience in managing sales,marketing and account management functions in IT Services or IT products environment. He has deep understanding of building sales and revenue generation functions in start-ups and scaling organisations across industries and regions.

Varun Vaidya

Pre-sales & solutions

Job titles
  • Head of Customer Experience
  • Head of Contact Center
  • Director Customer Experience
  • Retail
  • Travel

Register your interest


Mohamed Sarfaraz

[email protected] +91 7259298786


Shabnam Shanaz

[email protected]