Boasting a population of 250+ million, the fourth-largest in the world, and a disproportionately large middle-class as well as young people, Indonesia remains a market of immense potential for the retail and tourism sectors.

The Indonesian retail and tourism companies are fast adopting emerging technologies like conversational AI and generative AI as part of their digital transformation strategy. AI-powered virtual assistants are transforming the industry by enabling increasing consumer personalization, customisation, shorter wait times, and seamless human-like interactions. Through self-service and automation they can drastically reduce customer support calls, increase agent productivity and improve job satisfaction. By embracing generative AI and conversational AI, these businesses can not only experience rapid growth and expansion, but also greatly enhance the customer journey and drive consistent RoI.

But what’s the current state of adoption of these cutting-edge AI technologies within the retail and tourism sectors? Join our stimulating conversation where CX innovators and leaders from the industry deliberate on why adopting AI technologies is imperative for sustainable success.