EXECUTIVE BOARDROOM
21 MAY 2026 | GREEN PARK SANDTON, SA
Modern IT leaders face a perfect storm: legacy infrastructure buckling under AI demands, mounting complexity threatening service stability, and pressure to deliver seamless experiences with tighter budgets. Traditional siloed approaches to IT service and operations management are failing to keep pace. ServiceOps offers a different path forward—one that unifies visibility, accelerates incident response, and transforms change management from a risk vector into a competitive advantage.
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Why legacy IT foundations can't support today's AI-driven transformation demands
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How Freshservice's next-generation CMDB and intelligent dependency mapping provide complete infrastructure visibility
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Live demonstration of accelerated incident response and safer change deployments
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The business value of unified ITSM, ITAM, and ITOM in a single platform
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Real-world performance metrics showing how ServiceOps customers achieve record ITSM KPIs
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Practical next steps for building operational resilience with Freshservice
Balaji Purushothaman
Sales Manager
Freshworks - MEA
Suresh Balaji Jayaram
Senior Solutions Engineer
Freshworks - MEA
Chief Customer Experience officer VP / Director / Head Customer Experience VP / Director / Head / Country Manager - Contact Center VP / Director / Head - Digital Transformation BPO Shared Service Contact Centre