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The UAE is on the fast track to becoming a global hub for innovation and at the heart of this transformation lies one clear mandate: AI is no longer a “good to have,” it’s a must-have.

At The CXO Circle, curated by Haptik, UAE’s top CX leaders will gather to explore how AI Agents are redefining customer engagement. Beyond scripted interactions, AI Agents can think, decide, and act delivering human-like, autonomous experiences that scale across industries.

This exclusive, invite-only evening is more than a conversation. It’s a chance to network with peers, exchange insights, and forge powerful connections, all against the backdrop of The Els Club, Dubai Sports City, where dinner and cocktails set the stage for thought leadership and collaboration.

If you are interested in: Voice AI Agents, Agentic AI for Your Brand, Customer Experience Channels of 2025 and more. This event is for you.

Boardroom Leaders

Ahshad Jussawala

CEO, Haptik

Rajratna Kakade

Business Head, India & Middle East, Haptik

Speakers

Renzy Mathew

Head of Group IT
Al Futtaim Group

Padam Kafle

Chief Ai officer
Aster Hospital

Archit Agarwal

AVP - IT & Technology Jeebly

Jonathan Campoli

Director - Products
Almosafer

Touseef Sulaimani

Head of Group IT
Primehealth

Naren Vish

Head of Group IT
Dugasta

Agenda

  • Registration and Networking

  • Opening Remarks & CXO Acknowledgment

    Ahshad Jussawala, CEO, Haptik, sets the stage for a high-impact evening with UAE most visionary CX leaders.

  • Executive Keynote: Intelligent Customer Experiences in a Digital-First Economy

    Rajratna Kakade, Business Head, India & Middle East, throws light on how leading enterprises are redefining CX with automation, personalization, and agility.

  • Fireside Chat: Beyond Automation - Designing Human-Like Experiences at Enterprise Scale

    An in-depth conversation on transforming customer interactions into intelligent, measurable outcomes for enterprise brands from retail & eCommerce, real estate, and healthcare using on-demand channels like Voice, WhatsApp, Website, & beyond!

  • Experiential Networking: AI in Action Over Dinner & Cocktails

    Continue the conversation with curated demos of AI Agents, paired with fine dining and peer networking.

Register to Attend

A must attend event for:

  • Chief Experience Officer
  • Chief Marketing Officer
  • Customer Experience Director
  • CTOs
  • COOs
  • Head of Digital Transformation
  • Head of IT
  • Head of Customer Experience